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How does the Scrum team decrease the difference between Capacity and Velocity (contd..) ?

This is a series of posts that talk about improving the velocity of a team, through identifying several factors that go towards reducing the efficiency of a Scrum team; hopefully, as you see some of these factors, you will be able to also figure out some approaches about how to increase the efficiency of your Scrum team. In the previous post, I had an open question about resolving issues related to dependency and commitment between 2 teams that practice Scrum. In this post, will talk more about some of the issues that go towards making your team less efficient, and also suggest some ways to improve the efficiency of the team.
– One of the biggest problems is when the team has one or more members who do not pull their weight, or are far less productive than the other team members. In some cases, they are classified as non performers, and can affect the entire productivity / velocity of the team. If no concrete action is taken to correct the problem, then there are multiple problems that can occur. Besides the contribution they make to reducing the efficiency of the team, they also effect the morale of the other team members.
If other team members see that the person who is a non performer is not getting checked, then there is a reaction. People wonder about why they are working so hard if somebody who is not pulling his weight is getting credited with the same level of recognition (a lack of action can also be seen as encouragement and serve to turn off team members). And of course, if a person is not working hard enough and yet no action is taken, it can encourage them to continue as they do. This is also true if a person exhibits behavior such as not attending the Daily Scrum (when everybody else does so), or does not share information like the other team members do.
How is this detected ?
The ScrumMaster is in a most ideal condition to determine when something like this is happening, since the ScrumMaster knows almost everything that is happening inside the team, and can determine whether a team member is behaving differently than what is expected. Getting to know people who are not following the discipline required for ensuring the efficiency of the team is in fact one of the most important ways in which the ScrumMaster can contribute in increasing the efficiency of the Scrum team. And it is very easy for the ScrumMaster (who in many cases is the Project Manager or the Program Manager) to try and act like a manager who can order team members, while the need of the hour may be to act more sensitively to solve the issue.
In the next post, I will talk about what needs to be done to try and solve this problem.

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