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Some of the properties to look for in a Scrum coach – Part 5

In some posts in this series (selecting a Scrum coach), I will continue on this topic in this post as well. It is critical to ensure that your Scrum coach is the correct person to help your Scrum teams, and in teams which are facing issues, it can literally mean the difference between the success and the failure of the Scrum team. In this post, I will look at the support level that the Scrum coach has with your major stakeholders.
– Ensuring that your senior management is fine with the Scrum coach. It may seem a bit odd to think about getting your senior management (the ones who are senior enough to be important in the group, and yet not senior enough to be uninvolved in stuff such as who the Scrum coach will be). It is important to get the Scrum coach to meet your senior managers and ensure that they are comfortable with the Scrum coach before you bring them on. In many cases, when the Scrum team is struggling, or when there are issues that need some sort of action from the senior stakeholders, then you will need to get the Scrum coach to work with the senior stakeholders to resolve these; if the stakeholders are not convinced about the credibility of the Scrum coach, then all such efforts will be in vain.
– Look for a Scrum coach who can convince people in teams that have already gone through a Scrum implementation. In such cases, you will have team members who have experience of issues that come up in their Scrum implementation, and it is important that you get these team members to interact with the Scrum coach. If the Scrum coach is able to work through their problems / issues in a way that seems to solve the problems they had, that is a good indicator that the Scrum coach you are looking to hire would indeed be able to help your team and solve problems.

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